RETURN POLICY

Craftmory™ reviews qualifying return requests made within 30 days after the recorded delivery date.
Products returned because of preference should generally remain unused, clean, complete, and free from customer-caused damage.
Original packaging, labels, protective materials, instructions, and included accessories should be retained where reasonably possible.
Customers should request return instructions before sending an item back.
Craftmory™ is operated by Yiwu Youtao Crafts Co., Ltd.

A return request should identify the order, product, and reason for the request. Photographs may be requested for breakage, chips, cracks, missing components, incorrect items, or other visible concerns.

For hygiene reasons, reusable drink-contact accessories that have been used with beverages, ingredients, or the mouth may not qualify for a preference-based return after use. Opened consumables, personalized items, and products identified as final sale may also be excluded where permitted.

Items damaged through thermal shock, dropping, unsuitable heat exposure, harsh cleaning chemicals, improper storage, unauthorized modification, or use outside the supplied instructions may not qualify for a preference-based remedy.

These limitations do not remove applicable remedies for products delivered damaged, defective, incomplete, or materially different from the confirmed order.

After an approved return is received and reviewed, an appropriate resolution may include a refund, replacement, or another available remedy. Return transportation may remain the customer’s responsibility when the request results from preference, incorrect capacity selection, inaccurate measurements, or incompatibility.

Yiwu Youtao Crafts Co., Ltd.