CONTACT US

Craftmory™ provides email assistance for product information, order questions, delivery concerns, and eligible return requests.
Please identify the relevant item and explain the matter clearly so that the appropriate information can be reviewed.
For an existing order, include the order number and the name associated with that order.
Photographs may be requested when a product arrives damaged, incomplete, incorrect, or materially different from its listing.
Craftmory™ is operated by Yiwu Youtao Crafts Co., Ltd.
Customer support email: service@craftmory.com.

For questions about capacity, fit, or intended use, include the relevant cup, brewer, container, filter, or countertop measurements when possible. Our support team can clarify published specifications but cannot inspect individual equipment remotely.

Please do not send passwords, identification documents, private account information, or information unrelated to the request.

Craftmory™ does not currently provide a public customer-service telephone number or visitor address. Messages are reviewed during normal business operations, with timing potentially affected by weekends, public holidays, or unusually busy periods.

Yiwu Youtao Crafts Co., Ltd.